Help Center

FAQ & User Guide

🎮 Games

After logging in, go to "Games", tap a game card to open its details page, then tap "Play" to play directly in your browser — no download required. On mobile, games automatically adapt to landscape or portrait based on their type.
Try refreshing the page. If it keeps failing, the game server may be under maintenance — please try again later. If the problem persists, contact us via the Telegram group in the footer.
Your platform balance can be transferred into a game account. On the game details page, use "Transfer Balance to Game" to move platform balance into that game's account balance.

💰 Recharge & Payment

Go to the "Recharge Hall", choose a preset amount or enter a custom one, select a HaiPay payment method (QR code / bank transfer supported), and follow the instructions to pay. Your balance is credited automatically after successful payment.
Credit usually takes a few seconds — tap "Refresh Balance" in your Profile. If it hasn't arrived after 5 minutes, keep your payment receipt and contact support to check the order.
We currently support QR-code payment and bank transfer via HaiPay (HKD/USD/PHP).

👤 Account

Contact support (Telegram group in the footer) with your registered email. An admin will reset your password after verifying your identity.
After logging in, visit the "Character Info Submission" page, fill in your server and character name, and upload a screenshot of your character panel.